Frequently asked questions

How long have you been in Santa Cruz?

We are a local company operating since 2004. Our team has more than 80 years of combined experience.

What warranty do you provide?

Our repair warranty is 1 year for parts and 100 days for labor.

Who is on the team?

Our owner is Roland, and our workers are Antonio, Hugh, Jack, Ethan and Linda.

How do I arrange a repair?

Call (831) 480-1044. Provide your location, appliance brand, model and symptoms, then confirm the appointment and visit charge.

Which appliances are listed?

Refrigerators, freezers, stoves, ovens, dishwashers, washers and dryers. For specialty appliances and individual models, call to confirm coverage.

Do refrigerator brands have separate pages?

Yes. The refrigerator directory contains 30 manufacturer pages, each with service preparation, appliance information, symptoms and common questions.

Is same-day service guaranteed?

No. Ask about the current schedule when calling. Availability depends on location and the appointment calendar; repair completion also depends on diagnosis and parts.

How much does appliance repair cost?

The appliance repair diagnostic costs $99 and goes toward your repair. The total repair price depends on the diagnosis, parts and labor. Review the repair estimate before approving the work.

Where can I find the model number?

Look for an accessible manufacturer label in the door opening or interior cabinet, or consult the owner’s manual. Record the entire model and serial numbers. Do not remove panels or move a heavy appliance just to find the label.

Does the website book appointments?

Appointments are arranged by phone. The contact-page worksheet prepares notes for your call; it does not submit a booking or send information to the business.

What if the appliance is under warranty?

Contact the manufacturer or warranty provider to confirm coverage and the required service process before arranging independent work.

Are replacement parts always available?

Part availability varies by model, age and component. Confirm the planned part, expected timing and estimate before authorizing a repair.

Should I repair an older appliance?

Consider the diagnosis, total estimate, overall condition, previous repairs and the cost of replacement. Discuss these details once the fault is identified.